dd44 Terms and Conditions — Know Your Rights and Responsibilities

01 Acceptance of Terms

These Terms and Conditions apply to all users of the dd44 platform, including the website at dd44.one, the dd44 mobile app and any other services operated under the dd44 brand. By accessing or using dd44 in any capacity — browsing, registering, depositing, playing or withdrawing — you confirm that you accept these terms without reservation.

dd44 reserves the right to update these terms at any time. When changes are made, the updated version will be published on this page with a revised date. Continued use of dd44 after any update constitutes acceptance of the revised terms. It is your responsibility to check this page periodically for changes.

These terms are written in English and the English version is the authoritative version for all purposes. If you are unsure about any part of these terms, please contact dd44 support before registering or depositing.

02 Eligibility and Registration

To register and use dd44, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing dd44 from a jurisdiction where online gambling is not prohibited by local law.
• You must not be a current employee, contractor or close family member of a dd44 employee.
• You must not have been previously excluded or banned from dd44 under a self-exclusion or disciplinary action.
• You must provide accurate, complete and truthful information during the registration process.

dd44 may request identity verification documents at any point — including at registration, before processing a withdrawal or if unusual account activity is detected. Acceptable documents include a national ID card, passport or driving licence. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

03 Account Rules

Each person is permitted to hold one dd44 account only. Duplicate accounts — whether created under the same name, the same device, the same IP address or the same payment method — are prohibited. dd44 uses automated systems to detect duplicate accounts and will suspend all associated accounts if duplicates are identified.

You are responsible for maintaining the security of your dd44 account. This includes keeping your password confidential and not sharing your login credentials with any other person. dd44 will not be liable for any losses resulting from unauthorised access to your account where you have failed to maintain adequate security.

• Do not share your dd44 password with anyone, including family members.
• Use a strong, unique password that you do not use on other platforms.
• Log out of dd44 when using shared or public devices.
• Contact dd44 support immediately if you suspect unauthorised access to your account.
• Keep your registered email address and phone number up to date so dd44 can reach you if needed.

dd44 accounts are personal and non-transferable. You may not sell, transfer or assign your dd44 account or any balance within it to another person under any circumstances.

04 Deposits and Withdrawals

dd44 accepts deposits via bKash, Nagad, Rocket and DBBL. All deposits are credited to your dd44 account balance immediately upon confirmation from the payment provider. dd44 does not charge fees on standard deposits, though your payment provider may apply their own transaction charges.

Withdrawals are processed to the same payment method used for the most recent deposit where possible. dd44 processes standard withdrawals within five minutes on average during normal operating conditions. Processing times may be longer during periods of high demand or where additional verification is required.

• Minimum withdrawal amount: ৳200
• Maximum single withdrawal: subject to account verification level
• Withdrawals are processed to bKash, Nagad or Rocket only
• dd44 does not charge fees on standard withdrawal transactions
• Withdrawals may be delayed if identity verification documents have not been submitted

dd44 reserves the right to request additional verification before processing any withdrawal. This is a standard anti-fraud measure and is not an indication of any wrongdoing on your part. Providing the requested documents promptly will ensure your withdrawal is processed without unnecessary delay.

05 Bonuses and Promotions

dd44 offers bonuses and promotions to both new and existing players from time to time. Each bonus or promotion is subject to its own specific terms, including wagering requirements, minimum deposit thresholds, eligible games and expiry dates. These specific terms are published alongside each offer and form part of these overall Terms and Conditions.

General bonus rules that apply across all dd44 promotions unless stated otherwise:

• Bonuses are available to one account per person, per household and per device.
• Bonus funds must be wagered the specified number of times before any withdrawal can be made from the associated balance.
• dd44 reserves the right to withdraw any bonus offer at any time without prior notice.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• Any attempt to exploit bonus structures — including through multiple accounts or coordinated play — will result in the bonus being voided and the account being reviewed.
• Winnings generated from bonus funds that do not meet wagering requirements may be removed from your balance at dd44's discretion.

06 Game Rules and Fair Play

All games available on dd44 use certified random number generation that is independently audited. The published RTP figures for each game are accurate and reflect the long-term expected return to players under normal operating conditions. dd44 does not manipulate game outcomes.

Players are required to engage with dd44 games in good faith and in accordance with the rules of each individual game. The following activities are strictly prohibited on dd44:

• Using automated software, bots or scripts to play games or place bets.
• Exploiting software bugs or errors to gain an unfair advantage — any winnings generated through a known bug must be reported and will be voided.
• Colluding with other players in live casino or multiplayer games.
• Using any form of artificial intelligence to predict or influence game outcomes.
• Placing bets in a pattern designed to exploit bonus wagering requirements without genuine gameplay intent.

In the event of a technical failure during a game round, dd44 will resolve the situation in accordance with the game provider's rules. Where a game round cannot be completed due to a technical issue, the bet amount will be returned to your account balance. dd44's decision on technical disputes is final.

07 Responsible Gaming

dd44 is committed to providing a safe and enjoyable gaming environment. The platform includes a range of responsible gaming tools that are available to all players at no cost, directly from account settings.

• Deposit Limits: Set a daily, weekly or monthly cap on deposits. Limits take effect immediately and cannot be increased without a mandatory cooling-off period.
• Session Reminders: Receive a notification after a set period of play to help you stay aware of time spent on the platform.
• Self-Exclusion: Temporarily or permanently exclude yourself from dd44. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen reminders showing how long you have been playing and your net session result.

dd44 encourages players to use these tools proactively. If you are concerned about your gambling behaviour or that of someone you know, please visit the Responsible Gaming page for more information and support resources.

dd44 staff are trained to identify signs of problem gambling and may reach out to players whose behaviour suggests they may benefit from support. This outreach is done with care and without judgment — the goal is to help, not to penalise.

08 Account Suspension and Closure

dd44 reserves the right to suspend or close any account at any time where there is reasonable cause to believe that a breach of these terms has occurred. Reasons for suspension or closure include but are not limited to:

• Providing false or misleading information during registration or verification.
• Operating multiple accounts in breach of the one-account rule.
• Using automated tools or bots to play games.
• Attempting to defraud dd44 or other players.
• Engaging in money laundering or using dd44 for any illegal financial activity.
• Abusing bonus structures or promotions.
• Threatening, abusing or harassing dd44 staff or other players.

Where an account is suspended pending investigation, dd44 will communicate the reason for suspension and the expected timeline for resolution. Where an account is closed due to a confirmed breach, any remaining balance may be withheld pending investigation. Balances found to have been generated through fraudulent activity will be forfeited.

Players may also request voluntary account closure at any time by contacting dd44 support. Any genuine balance remaining at the time of voluntary closure will be returned to your registered payment method after standard verification.

09 Privacy and Data

dd44 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering with dd44, you consent to the collection and use of your personal data as described in that policy.

dd44 uses your personal data to operate your account, process transactions, verify your identity, comply with legal obligations and improve the platform. dd44 does not sell your personal data to third parties for marketing purposes.

• Your data is stored securely using industry-standard encryption.
• dd44 may share data with payment processors and identity verification providers as necessary to operate the platform.
• You have the right to request a copy of the data dd44 holds about you by contacting support.
• You may request deletion of your data subject to dd44's legal retention obligations.

10 Limitation of Liability

dd44 provides its platform on an "as available" basis and does not guarantee uninterrupted access at all times. Scheduled maintenance, technical issues and circumstances beyond dd44's control may occasionally affect platform availability. dd44 will make reasonable efforts to minimise downtime and communicate planned maintenance in advance.

To the maximum extent permitted by applicable law, dd44's liability to any player is limited to the amount of funds held in that player's account at the time the claim arises. dd44 is not liable for:

• Loss of profits or winnings resulting from platform unavailability.
• Losses resulting from a player's failure to maintain account security.
• Indirect, consequential or special damages of any kind.
• Losses resulting from a player's own breach of these terms.

Nothing in these terms limits dd44's liability for fraud, gross negligence or any liability that cannot be excluded under applicable law.

11 Changes to These Terms

dd44 may update these Terms and Conditions at any time. When material changes are made, dd44 will notify registered players via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

If you do not agree with any changes to these terms, you should stop using dd44 and contact support to arrange account closure and withdrawal of any remaining balance. Continued use of dd44 after the effective date of any update constitutes your acceptance of the revised terms.

12 Contact dd44

If you have any questions about these Terms and Conditions or need clarification on any point, the dd44 support team is available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available from your dd44 account dashboard
• Response Time: Most queries are resolved within one hour

For responsible gaming support, please visit the Responsible Gaming page. For information about how dd44 handles your personal data, please read the Privacy Policy.